Teton County’s network remained offline as of Friday afternoon, likely due to the failure of old parts, officials said.
The outage shut down the county’s telephone lines and internet around midday Thursday and kept them down throughout Friday, forcing a handful of government departments to close.
Sarah Mann, general services director for the county, said she wasn’t sure when information technology crews would have the network running again.
“There’s no estimated time,” she said. “They’re planning on just working on it until they fix it.”
She added that they weren’t sure what caused the failure. However, crews ordered replacement parts for the network core — a hub for telephone lines and internet — and were installing them. Mann said the county budgeted to replace the core this year, but hasn’t yet done so.
“They think it’s just the age of the equipment,” she said. “They anticipated it was end of life.”
Mann said updating the core will likely get a boost on the county’s to-do list after this outage. She said they’ll update it “as fast as we can.”
For now, though, county Information Technology Manager Justin Miller and Network Specialist Michael Guyett are both working to revive the old core. So are IT personnel from the Teton County Sheriff’s Office and the town of Jackson.
“They’re all kind of pitching in together to get it up and going again,” she said.
As of Friday afternoon, some county buildings and departments remained closed, including the library, the Jackson/Teton County Affordable Housing Department, the planning department and the assessor’s office. Other offices stayed open but could not process transactions.
The sheriff’s office and 911 dispatch operate on a separate network and were not affected by the outage.