Jackson Hole Mountain Resort announced more elements of a new operations plan for the upcoming winter season Tuesday, putting forth a new pass and a pass “assurance” policy in case the resort shuts down because of the COVID-19 pandemic.
“Every operational change was driven by our goal to open and stay healthy through the season,” resort President Mary Kate Buckley wrote in a release on the resort’s website. “We need your help in complying with all of our procedures in order to do so.”
The resort has made changes to lift and dining operations, limited capacity — though it declined to say how much — started a refund program for those who request one before Nov. 16, and announced that the number of people allowed on the Aerial Tram will be trimmed down to 25 guests at a time as opposed to 100 in years past. Face coverings will be required while on board, loading, or standing in lift lines and inside buildings.
The newly announced “20-Day Midweek ByPass,” priced at $1,600, will be blacked out for the holidays from Dec. 28 to Jan. 1, 2021, and allow skiers and riders 20 days of unrestricted access Monday through Friday between opening day, Nov. 26, and closing day, April 11, 2021.
The “assurance” policy will provide pass holders a credit towards purchasing a 2021-22 Jackson Hole Mountain Resort pass if the resort shuts down because of COVID-19 for 10 consecutive days, or 21 or more days.
But there are two main caveats: The credit will be prorated, and the resort will have to have “no uphill access by tram, gondola, or chairlift for a full operating day to qualify for a COVID-19 closure.”
For skiers and riders with Rendezvous Peak, Grand, Grand ByPass, and season passes, the credit will be prorated against the price at which they purchased their pass and based on the percentage of days the resort is closed out of the 121-day ski season “past the initial closure threshold.”
For pass holders with seven-, 10- and 20-day passes, the credit will be prorated against their pass’s purchase price “based on unused days once the initial threshold is met.”
Asked to clarify how the credit would work for, say, a 10-day pass holder who only used half of their days, resort spokeswoman Anna Cole declined to elaborate.
“They would get a prorated rate back for a credit for next year for those five unused days,” Cole said. “We won’t disclose how that prorated number is going to come out. It’s going to be based on how you purchased it.”
Ikon Pass holders will also be required to make reservations.
This article was updated to clarify that the resort's pass "assurance" offering is a policy. — Eds.